If questions or problems arise while going through this online program, take a look below to see whether your question (and a satisfying answer) in among them. If not, do not hesitate to send your question to email@example.com.
How can I continue to the next page?
To continue after watching a video or reading a text, click on the button ‘Continue’ in the bottom of the page.
Help, I can’t move on to the next chapter!
To continue with the next chapter you will need to have passed the test. When you have answered 85% of the questions correctly, you have passed the test. You can find the percentage you have scored on top in a bar. Tests you have passed will turn green in the main menu.
What do the colours mean?
The blue-coloured chapters and parts show that you have not yet started with them. You are unable to click on these chapters and parts. If a chapter or part is shown in orange, it means you have started with it but it is not yet finished. Click on it and you can continue where you have left off. Does the chapter or part have a green colour? This indicates you have successfully completed that part or chapter. You can still click on the chapters and parts to go through the information again.
How do I know that I have passed a test?
When you have answered all the questions, you will be directed to a feedback page. On this page, you get feedback on the answers you have chosen. On top of this page, you will see a bar in which you can see the percentage you have scored. Did you score a percentage of 85 or higher? Then you have passed the test. You can now continue to the next chapter.
Help, I didn’t pass the test!
No problem, you can try again. Every day, you have 5 tries to pass a test. If you do not succeed in these 5 tries, you can continue with the program after 24 hours have passed.
How do I log in (again)?
Go to flowerfactor.nl. In the top right corner, you will see your username. Mouse over this and a menu will pop up. Click on ‘Log in’.
How do I log out?
In the top right corner, you can see your username. Mouse over your name and a menu will pop up.Now, click on ‘Log out’.
How long will the program be available?
With your log in details, you will have access for 12 months. Even if you have completed a level from the program, the contents of that level will be available for 12 months with effect from the date of purchase. This way, you can always look things up after completion.
I have not received a certificate!
Check if all chapters, parts and tests have a green colour. If there are some parts left with a yellow/orange colour it means these parts are not yet successfully completed. Complete these parts and your certificate will be sent to the email address which is known to us.
Have you passed all the tests but you have not received a certificate? Check your spam folder or send an email to firstname.lastname@example.org . We will get back to you as soon as possible.
When I log back in, I have to go through all previous chapters I have already completed before I can contineu where I left off last time! How can I fix this?
My question is not in the FAQ.
Do you have a different question, comments or suggestions? We would like to hear it! Send an email to email@example.com and we will get back to you as soon as possible.